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Privacy policy
Last updated May, 2025
Who we are
This website is operated by KILIMA PERFORMANCE (referred to herein as “KILIMA”, "we" or "us") and in some instances, may be operated in conjunction with one of our distribution partners. The company that is responsible for your personal information will be the KILIMA, the company that you provided your personal information to. For more information about KILIMA, please visit us at www.kilima.pt. We recommend that you read this Privacy Notice in full to ensure you are fully informed.
Our Commitment
We take your privacy seriously. We are sensitive to privacy issues and believe it is important you know how we treat the information about you that we receive via this website (the "Site"). Please read this Privacy Notice (“Notice”) to learn more about how we collect, use, disclose and store information. We gather various types of information, including information that identifies you as an individual (Personal Data). This is explained below.
If you wish to contact us with any question about how we process your Personal Data, you can do so via [email protected].
Information We May Collect
When you visit the Site, our servers capture the IP addresses, domain names and network identifiers of our users. In some countries, including those in the European Economic Area, this information may be considered personally identifiable information under applicable data protection laws. This information is aggregated so that we can measure the number of visits, average time that you (as a visitor) spend on the Site, the pages viewed, and other similar usage information. We use this information to measure the use of our Site and applications, and to improve the content and functionality of our Site.
Website
When accessing the website
When you access the KILIMA website, we process technical data like IP address, product identifiable data (serial numbers and mac addresses), and media authentication data (i.e. Meta (Facebook), Google). For additional information please check our Cookie Notice below.
When placing orders
When you place an order with KILIMA, we process the following data: Email address, first name, last name, fiscal number, billing and shipping addresses, other physical address (street, city, post code, country), and phone number. Collecting this data allows us to efficiently process your order and provide you with answers to any questions you might have about your order. The data will be kept for a period of 10 years, to comply with our legal obligations.
When contacting us
When you contact us, we process the following data: Email address, first name, last name, and phone number (if you choose to provide it). This data enables us to process your requests and answer any questions you have going forward. After you contact us, the case is created in in our systems and is stored at least for 1 year.
CRM
Newsletters and Communications
KILIMA wants to keep you up to date regarding exclusive promotions, personalized advice and news via our newsletter.
Consent
We’ll ask for your consent before sending our newsletter to you. Each newsletter contains an opt-out link that leads to an unsubscribe page where you can choose to no longer receive our newsletter emails.
WhatsApp for business communications
KILIMA has a commitment to provide efficient and transparent communication with our partners and customers.
With your consent, we will process the email address and the mobile phone our partners and customers provide us as preferential business contacts, on the WhatsApp platform.
The contact information will only be used to share relevant and tailored updates to support professional relationships, ensuring that all partners and customers stay informed about KILIMA offerings that are beneficial to operations and business relations.
You can revoke your consent at any time by sending a direct message through the WhatsApp platform, by removing from the WhatsApp group or by sending an email to [email protected].
Use and Sharing of Information Collected
Unless otherwise disclosed during its collection, personally identifiable information that may be collected in connection with visitors to this Site is retained by us. We do not sell, transfer or otherwise disclose this personally identifiable information, except as disclosed below or where disclosure is required by law.
We may use the personal information you provided for any of the following purposes:
- to contact product owners in response to product recalls;
- to understand the use of our Site and make improvements;
- to respond to specific requests from visitors;
- to provide any necessary notices to our visitors, where necessary;
- to protect the security or integrity of our Site when necessary;
- to protect the vital interests of the data subject or of another natural person;
- to send you notices and solicitations regarding the Site and our products;
- to share with authorized retailers and distributors of our products to promote our products to you; and,
- in general to promote and market our products.
We also may share personal information with third parties for the following purposes:
- to provide us with services in connection with the purposes listed above, such as website hosting, professional services (including information technology services and related infrastructure), customer service, shipping of items you order, operating this Site, auditing and other similar services necessary to the operation of the Site and services you request.
- In such cases, the information will be shared for the purpose stated and not for independent use by the service provider;
- to provide you with the possibility to submit reviews and to comment on or rate products / services provided by us;
- in connection with an actual or potential corporate reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock;
- to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary:
- as a matter of applicable law or regulation,
- to exercise, establish or defend our legal rights, or
- to protect your vital interests or those of any other person; and to any other person with your consent to the disclosure.
Legal basis for processing personal information
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only:
- where we need the personal information to enter into or perform a contract with you, for example when you rent or purchase our products,
- where the processing is in our legitimate interests and not overridden by your rights, for example to tailor our marketing to you, or
- where we have your consent to do so.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), these interests will generally relate to: operating our platform and communicating with you as necessary to provide our services to you, responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at [email protected]..
Children
It is our policy that visitors to our Site who are under the age of 18 should not post on or provide information to our Site. You should supervise the online activities of your children and consider the use of parental control tools available from online services and software providers that help provide a kid-friendly Internet environment. The Site is not intended for people under the age of 18. We will not knowingly collect any personally identifiable information from people under the age of 18 from the site.
Cookies, web beacons, and online advertising
A technology called "cookies" may be used to provide you with tailored information. A "cookie" is a tiny element of data that a website can send to your browser, which may then be stored in your browser so we can recognize you when you return. Further information about how we use cookies and similar tracking technology can be found in our Cookie Notice below.
Security for Privacy
KILIMA has technical and organizational security measures in place to protect Personal Data. Some of the measures we use are encryption, strong password policy and restrict user access policies, secured access to our systems, 2FA, anti-virus and firewall systems and training of our personnel to protect against the loss, misuse, and alteration of the information under our control. We also make our best effords to make sure that our processors use reasonable efforts to implement appropriate technical and organizational measures to secure the processing operations involved, against loss or any form of unlawful processing (in particular against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed).
However, no system is perfect or can guarantee that unauthorized access or theft of information will not occur.
Notwithstanding that, KILIMA has security safeguards in place to protect Personal Data, our visitors and customers are always encouraged to take measures to protect themselves against unintended intrusions to their personal privacy.
International data transfers – Data Storage
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.
Specifically, AWS hosts our Site servers, which may be hosted in different countries. We and third-party service providers and partners also operate around the world, including USA, Israel and some countries in Europe. This means that when we collect your personal information, we may process it in various countries.
However, we have taken safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. These include implementing EU mandatory regarding transfers of personal information. We have also implemented safeguards with our third-party service providers and partners. Further details and copies can be provided upon request.
Data retention
We will keep personal information about you for as long as we have an ongoing legitimate business need to do so, for example while providing service to you, as long as we are addressing a question, a complaint, addressing a concern or request that you have made to us, as applicable to our interactions with you, or for future marketing purposes.
Regarding Data Subjects Rights Requests, any additional information provided for the purpose of confirming a data subject’s identity is kept only for the time required to handle the data subject request (i.e. submitting a reply to the data subject), after which it is deleted.
Any other personal data submitted to KILIMA by the data subject in the context of a data subject rights request is kept for six years from the date of the request, in accordance with applicable data protection law principles (e.g. data minimisation) and approved retention schedules. This retention period does not affect any other retention period that was previously applicable in the context of other processing operations.
Records may undergo sampling and selection according to records management principles, and provided that the data subject is duly informed, where KILIMA is required to process such data in case of audits and/or legal action, this six-year retention period can be extended.
If we have a contract or other agreement with you, we will follow the retention obligations of that agreement.
If we collected your personal data with your consent, we will keep the data for as long as we have the purpose for the processing. We will delete the data if you remove your consent on the processing or when we don’t have the purpose to do so.
We may keep data longer if we have a legal obligation to keep it or to maintain necessary records for legal, financial, compliance, or other reporting obligations, and to enforce our rights and agreements.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Third-Party Sites
This Site may contain links to other sites of third parties. We are not responsible for the content of those websites or the privacy practices of those other sites or sites that they, in turn, may link to.
Your data protection rights
If you are in the European Union or in the European Economic Area, and therefore, subject to the General Data Protection Regulation, you have the following data protection rights, which you can exercise by contacting us using the details below:
- the right to access, correct, update or request deletion of your personal information;
- the right to object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information;
- the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing e-mails we send you. Alternatively, you can indicate your marketing preferences for email, phone and postal marketing during registration or at any time by contacting us using the contact details provided below;
- the right, if we have collected and processed your personal information with your consent, to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
KILIMA will make reasonable efforts to provide you reasonable access to any of your personal information we maintain within 30 days of your access request so that you can review, make corrections, or request deletion of your data. If we cannot honour your request within the 30-day period, we will tell you when we will be able to provide access, which will be no later than 90 days after your initial request. In the unlikely event that we are not able to provide you access to this information, we will explain why we cannot do so.
If you are in the European Union and therefore subject to the General Data Protection Regulation and have an unresolved privacy or personal data collection, use, or disclosure concern that we have not addressed satisfactorily, please be aware you can address your concern to your local Data Protection Authority.
Changes and Updates
We may revise this Privacy Notice from time to time. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. If you do not agree with the policy, you should cease use of the Site immediately. You can see when this Privacy Notice was last updated by checking the "last updated" date displayed at the top of this Privacy Notice.
If you have any questions or concerns about our use of your personal information, please contact us by sending an email to [email protected].